Support

How can we help?

Tell us what's going on and we'll get back to you — usually within a day or two. If it's a bug, your device and iOS version help enormously.

So we have somewhere to reply.

Other ways to reach us

If you'd rather just send an email, support@verntrolabs.com reaches exactly the same place.

For anything about how an app handles your information, each app's page has a plain-English section on where its data goes, and the policies carry the formal version.

TailDose

Sharing a pet with a caregiver

Caregiver sharing is part of TailDose Pro for the pet’s owner, and the people you invite join free. Each caregiver needs their own Apple Account, not yours, and TailDose installed on their own iPhone or iPad.

On the pet’s page, tap Share with a caregiver, choose whether the person can log doses or log and edit medications, then create an invite link and send it. Each link adds one caregiver and works for 7 days. The caregiver opens it, taps Open in TailDose, and signs in with Apple inside the app.

To change things later, open the pet and tap Manage sharing. You can revoke an unused link by swiping it, remove a caregiver, or stop sharing altogether; the pet stays on your device as a private pet.

Deleting your account

Go to Settings → Delete account, in the Caregiver sharing section. It permanently deletes your sharing account and the data stored on our server for pets you own, along with your device registrations and notification settings. Your own pets stay on your device. Entries you logged for a pet someone else owns stay in that pet’s history, but your name is removed from them.

Starting over

Settings → Reset all data permanently deletes every pet, medication and dose record from your device and iCloud, and, if you have a sharing account, deletes that account and its shared data too. It can’t be undone.

Still stuck?

Use the form above and choose TailDose, or email support@verntrolabs.com.